Feature Specifications
*Current Version* CRSS has been replaced by CISL
*Operating Systems
Supported*
Windows NT Server V4.0*1*
Windows NT Enterprise Edition
Windows 2000 Professional*2*
Windows 2000 Advanced Server
*Browsers Supported* Microsoft Internet Explorer Version 5.0 or above
*Hardware Requirements*
Compaq server running Windows NT 4.0 or Windows
2000
At least 128 MB of memory
Ethernet network-interface card
CD-ROM drive
*Software Requirements*
Windows NT Server Version 4.0*1*, Windows NT
Enterprise Edition, Windows 2000 Advanced Server
or Windows 2000 Professional*2*
Microsoft Internet Explorer Version 5.0 or
above, including Microsoft virtual machine*3*
Compaq Insight Agents 4.7 or above*4*
TCP/IP
*Additional QSAP5 QSAP nodes that will use a modem connection to
Requirements* Compaq Remote Gateway need the following additional
hardware and software:
Modem listed on the Windows NT or Windows 2000
hardware compatibility list (HCL)
Dedicated phone line for dial-up to Compaq
Remote Gateway
Microsoft Remote Access Service (RAS)
*Note 1:* With Service Pack 6
*Note 2:* Supported on managed systems only
*Note 3:* Microsoft virtual machine is a custom install item
*Note 4:* Required on managed systems only
*Note 5:* Qualified Service Access Point
Description
===========
Compaq Remote Support is a software product that enables remote problem
management of networked servers running Windows NT or Windows 2000. Compaq
Remote Support works in conjunction with the Compaq Remote Gateway software
product and the Management Service and Action Database.
Compaq Remote Support resides on customer systems and is used to to create
logical groupings of networked systems called managed domains. One system in
each managed domain (the Qualified Service Access Point, or QSAP) is
authorized to communicate with Compaq Remote Gateway at the service provider
site.
When a problem arises on a system, Compaq Remote Support generates an
incident report and transmits it to the QSAP node. The QSAP node, in turn,
transmits the incident report to Compaq Remote Gateway. The service provider
uses Compaq Remote Gateway to view incident reports and forward them to the
appropriate contact.
In addition to reporting problems, each system periodically sends brief
messages called heartbeats to its QSAP node. The heartbeat indicates that
the system is running. Similarly, QSAP nodes send heartbeats to Compaq
Remote Gateway to indicate that they are running. _Top of page_
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