Installing the Integration Patch
for Compaq Insight Manager and
ACS Version 8.6 or Later
First Edition (June 2001)
Part Number: EK-HSG80-IM. C01
Compaq Computer Corporation
2001 Compaq Computer Corporation.
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Installing the Integration Patch for Compaq Insight Manager and ACS Version 8.6 or Later
First Edition (June 2001)
Part Number: EK-HSG80-IM. C01
Contents
About This Guide
Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Compaq Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Compaq Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Compaq Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Installing the Integration Patch
Should I Install the Integration Patch?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Install the Integration Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Integrating the Controller's SWCC Storage Window with CIM. . . . . . . . . . . . . . . . . . . . . . . . . 12
Insight Manager Unable to Find the Controller's Storage Window . . . . . . . . . . . . . . . . . . . . . . 13
Removal of the Integration Patch Will Corrupt Storage Window. . . . . . . . . . . . . . . . . . . . . . . . 13
About This Guide
This guide provides instructions for installing the integration patch for Compaq Insight
Manager and ACS v8.6 or later.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between two
keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase
FILENAMES File names appear in uppercase italics.
Menu Options, These elements appear in initial capital letters.
Command Names,
Dialog Box Names
C OMMANDS, These elements appear in upper case.
DIRECTORY NAMES, [Note: UNIX commands are case sensitive and will not
and DRIVE NAMES appear in uppercase]
Type When you are instructed to type information, type the
information without pressing the Enter key.
Enter When you are instructed to enter information, type the
information and then press the Enter key.
vi Installing the Integration Patch for Compaq Insight Manager and ACS V8.6 or Later
Getting Help
If you have a problem and have exhausted the information in this guide, you can get
further information and other help in the following locations.
Compaq Technical Support
A technical support specialist can help you diagnose the problem or guide you to the next
step in the warranty process.
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.
NOTE: For continuous quality improvement, calls may be recorded or monitored.
Outside North America, call the nearest Compaq Technical Support Phone Center.
Telephone numbers for world wide Technical Support Centers are listed on the Compaq
website. Access the Compaq website by logging on to the Internet at
http://www.compaq.com.
Be sure to have the following information available before you call Compaq:
s Technical support registration number (if applicable)
s Product serial numbers
s Product model names and numbers
s Applicable error messages
s Add-on boards or hardware
s Third-party hardware or software
s Operating system type and revision level
s Detailed, specific questions
Compaq Website
The Compaq website has latest information on this product as well as the latest drivers.
You can access the Compaq website by logging on to the Internet at
http://www.compaq.com/storage.
About This Guide v ii
Compaq Authorized Reseller
For the name of your nearest Compaq Authorized Reseller:
s In the United States, call 1-800-345-1518.
s In Canada, call 1-800-263-5868.
s Elsew here, see the Compaq website for locations and telephone numbers.
1
Chapter
Installing the Integration Patch
The integration patch determines which version of firmware the controller is using and
launches the appropriate StorageWorks Command Console (SWCC) Storage Window
within Compaq Insight Manager (CIM) version 4.23.
Should I Install the Integration Patch?
Install this patch if your HSG80 controller uses ACS 8.6 or later. This patch enables you to
use the controller's SWCC Storage Window within CIM to monitor and manage the
controller.
How to Install the Integration Patch
Perform the following steps to install the integration patch.
1. Verify that you have installed the HSG80 Storage Window for ACS 8.6 or later in the
Add/Remove Programs in the Windows Control Panel. The HSG80 Storage Window
for ACS 8.6 or later is needed to display the correct Storage Window for your version
of the firmware.
2. Verify that you have installed HSG80 Storage Window version 2.1 in the Add/Remove
Programs (StorageWorks HSG80 V2.1) in the Windows Control Panel. The HSG80
Storage Window version 2.1 is required to run the integration patch.
3. Verify that you have installed CIM version 4.23.
4. Install the integration patch from the Solution Software CD-ROM by double-clicking
on setup.exe in the following directory:
\SWCC\Client\HSG80shim
12 Installing the Integration Patch for Compaq Insight Manager and ACS V8.6 or Later
The patch is installed in the same location as the original SWCC installation.
IMPORTANT: Do not remove the HSG80 Client from your computer. If you remove the HSG80
Client, you will no longer be able to access its Storage Window.
Integrating the Controller's SWCC Storage
Window with CIM
You can open the controller's Storage Window from within the Windows-based CIM
version 4.23 by doing the following:
1. Verify that you have installed the following by looking in Add/Remove Programs in
Control Panel:
The HSG80 Storage Window for ACS 8.6 or later (Required to open the correct
Storage Window for your firmware)
The HSG80 Storage Window version 2.1 (StorageWorks HSG80 V2.1) The CIM
integration patch uses files in this program.
CIM version 4.23
CIM integration patch (HSG80 Insight Manager Shim)
2. Verify that you have installed the CIM Agent and the StorageWorks Command
Console HS-Series Agent on the same computer.
3. Add the name of the client system that has CIM to the Agent's list of client system
entries and choose SNMP as a notification scheme.
4. Open Insight Manager.
5. To open the Server window, click on the device you want to observe in the CIM
Navigation window.
6. Click on the Mass Storage button in the Server window. The CIM Navigation Tree is
displayed.
7. Click on the + symbol next to RAID Storage System. The Navigation Tree expands to
display a listing called Storage System Information.
8. Double-click Storage System Information. You are given the status of the system.
9. Click Launch. The controller's Storage Window is displayed.
Installing the Integration Patch 1 3
Insight Manager Unable to Find the
Controller's Storage Window
If you installed Insight Manager before SWCC, Insight Manager will be unable to find the
controller's Storage Window. To find the controller's Storage Window, perform the
following procedure:
1. Double-click the Insight Agents icon (Start > Settings > Control Panel). A window
appears showing you the active and inactive Agents under the Services tab.
2. Highlight the entry for Fibre Array Information and click Add. The Fibre Array
Information entry is moved from Inactive Agents to Active Agents.
Removal of the Integration Patch Will
Corrupt Storage Window
If you remove the integration patch, HSG80 Storage Window version 2.1will no longer
work and you will need to reinstall HSG80 Storage Window version 2.1. The integration
patch uses some of the same files as the HSG80 Storage Window version 2.1.
Index
C S
corrupted Storage Window 3 Storage Window
does not work 3
H integrating 2
how to install the integration patch 1 unable to find 3
I T
Insight Manager troubleshooting
integrating 2 Storage Window does not work 3
Storage Window unable to find Storage Window 3
does not work 3
U
unable to find Storage Window 3
installing the integration patch 1 unable to find Storage Window 3
integrating the Storage Window 2
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