Compaq StorageWorks Command Console Version 2.4
User Guide
First Edition (May 2001)
Part Number: AA-RFA2H-TE
Compaq Computer Corporation
2001 Compaq Computer Corporation.
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Printed in the U.S.A.
Compaq StorageWorks Command Console Version 2.4
User Guide
First Edition (May 2001)
Part Number: AA-RFA2H-TE
Contents
About This Guide
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
In this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Text Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Symbols in Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Symbols on Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Compaq Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Compaq Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Compaq Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1
About the Command Console
What is StorageWorks Command Console? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 1
Command Console Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 1
Components of SWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 2
Client and Agent Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 3
Command Console Client Minimum Hardware and Software Requirements. . . . . . . . . . . . . . . .1- 4
Network Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 5
Connections Supported by SWCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 5
SAN and TCP/IP network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 6
Local Serial Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 7
SCSI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 8
Accessing the Storage Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1- 9
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 10
SCSI Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 11
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 12
iv Compaq StorageWorks Command Console Version 2.4 User Guide
Chapter 2
Using Command Console
Using the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1
Adding an Storage Subsystem to the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 2
Managing Storage Subsystems from the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . 2- 2
Organizing Your Storage in the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 2
About the Navigation Tree Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 3
About the Asynchronous Event Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 3
AES Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4
To Stop or Start AES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4
From Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 4
From Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 5
Chapter 3
Setting Up Notification
Required Components for Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1
Setting Up Pager Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1
Setting Up Pager Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2
To Assign a Pager Code to a Host System: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 3
To Assign a Pager Code to a Subsystem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 3
To View or Change a Pager Code for a Critical Event: . . . . . . . . . . . . . . . . . . . . . . . . 3- 3
Setting Up User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 4
Setting Up Notification Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 6
Setting Up Modem and Polling Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 7
Associating Systems and Subsystems with Notification Lists . . . . . . . . . . . . . . . . . . . . . . 3- 7
Using SWCC with a Third-Party Storage Management Program . . . . . . . . . . . . . . . . . . . . . . . . 3- 7
Using Event Logging on the Client System to Monitor Your Subsystem . . . . . . . . . . . . . . . . . . 3- 8
Chapter 4
Interpreting Agent Email Messages
About Event Information Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 2
Mapping State Change Digits to RAID System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 2
The First Digit of the State Change Field (Overall RAID System) . . . . . . . . . . . . . . . . . . . 4- 3
The Second Digit of the State Change Field (Disks). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 4
The Third Digit of the State Change Field (Power Supply) . . . . . . . . . . . . . . . . . . . . . . . . 4- 4
The Fourth Digit of the State Change Field (Fans) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 5
The Fifth Digit of the State Change Field (Battery) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 6
The Sixth Digit of the State Change Field (Temperature). . . . . . . . . . . . . . . . . . . . . . . . . . 4- 6
The Seventh Digit of the State Change Field (This_Controller) . . . . . . . . . . . . . . . . . . . . . 4- 7
The Eighth Digit of the State Change Field (Communications LUN). . . . . . . . . . . . . . . . . 4- 7
The Ninth Digit of the State Change Field (Other_Controller) . . . . . . . . . . . . . . . . . . . . . . 4- 8
v
The 10th Digit of the State Change Field (External Factors). . . . . . . . . . . . . . . . . . . . . . . . 4- 8
The 11th Digit of the State Change Field (Logical Units) . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 9
Chapter 5
Using Storage Windows
Why Use the Storage Window?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 1
Configuring a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 1
Modifying the General Properties of the Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 2
Viewing the Properties of the Host Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 3
Modifying Properties of the Cache. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 3
Viewing the Communications LUN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 4
Modifying the Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 4
Viewing Properties of the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 5
Creating Virtual Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 5
Deleting Virtual Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 6
Modifying Virtual Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 7
Setting Passwords and Security Options (Network Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 8
Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 8
Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 8
Managing and Creating Spare Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 9
Creating a Spare Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 9
Clearing Failed Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 9
Using Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 10
Saving Configuration Settings to a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 10
Restoring Configuration Settings from a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 10
Updating the Controller Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 11
Understanding the Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 11
CLI Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5- 12
Accessing the CLI Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 13
Chapter 6
Integrating SWCC with Compaq Insight Manager
Installing the Integration Patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6- 1
Integrating the HSGxx Storage Window with Compaq Insight Manager. . . . . . . . . . . . . . . . . . .6- 2
Compaq Insight Manager Unable to Find the HSGxx Storage Window. . . . . . . . . . . . . . . . . . . .6- 2
Removing the Integration Patch Disables Storage Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6- 3
Chapter 7
Troubleshooting
Troubleshooting Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7- 1
DHCP and WINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 1
vi Compaq StorageWorks Command Console Version 2.4 User Guide
"Access Denied" Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2
Aliases Not Checked. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 2
Entry in the Client Authorization List Does Not Match. . . . . . . . . . . . . . . . . . . . . . . . 7- 2
For other operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 3
Multiple Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 3
Adding New System by Using Internet Protocol Address may Cause Client
to Stop Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 4
"No Agent Running" Message When Adding System to the Navigation Tree . . . . . . . . . . 7- 4
Troubleshooting the Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 5
Authorization Error When Adding an Agent System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 5
Cannot Open Storage Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 5
Client Hangs When LUN Is Deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 5
CLI RUN Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 5
Event Notification for Subsystems Connected to a Client System . . . . . . . . . . . . . . . . . . . 7- 5
Invalid or Missing Fault Displays and Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 6
Pager Notification Continues After Exiting the Command Console Client . . . . . . . . . . . . 7- 6
Reconfiguration After Controller Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 7
Some Graphics Do Not Scale Well with Large Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 7
Starting Client from the Command Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 7
Warning Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 7
Virtual Disk Recovery from a Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 8
Troubleshooting the HS-Series Agents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 8
Agent Sensitive to Alphanumeric Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 8
HS-Series Agent Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 8
HSZterm Utility Interaction Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 8
Invalid Cache Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 9
Cluster Integration for the HS-Series Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 9
How to Integrate SWCC with Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 9
Multiple Communication Lost Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 11
Event Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 11
Multiple Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7- 11
Appendix A
Using the Command Console LUN
About the Command Console LUN (CCL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 1
Enabling and Disabling the CCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 2
Using an Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 2
Preserving Virtual Disk IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A- 3
Safely Disabling the CCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A- 3
Setting the Fixed/Floating Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 3
Cautions When Using the CCL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 4
vii
Appendix B
Interpreting SNMP Traps
Object ID (OID) Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B- 1
Octet String Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B- 2
ID and State Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B- 3
Trap Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B- 4
Glossary
Index
Figures
Figure 11 SAN and TCP/IP network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Figure 12 Local serial port connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 13 SCSI connection using Fibre Channel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Figure 14 Connection Selection dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 15 Connect Serial window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figure 16 SCSI Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Figure 17 Connect Network (TCP/IP) window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 21 An example of the Navigation Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Figure 31 Sample user profile alphanumeric paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Figure 32 Sample user profile numeric paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 51 CLI Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Tables
Table 11 SWCC Features and Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Table 12 SWCC Component Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Table 13 Minimum Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Table 14 SWCC Connections for HS-Series Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Table 21 Description of Icons in Navigation Window Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . 23
Table 31 Required Components for Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 32 Setting Up Pager Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 33 Default Pager Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Table 41 State Change Digit Position and Corresponding RAID system Component . . . . . . . . . . 43
Table 51 General Tab in the Controller Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Table 52 Connections Tab in the Controller Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Table 53 Virtual Disk Properties Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Table 54 Description of Icons in the Storage Window Status Bar . . . . . . . . . . . . . . . . . . . . . . . . 512
About This Guide
This guide contains step-by-step instructions for installation and is used as a reference for
operation, troubleshooting, and future upgrades.
Intended Audience
This guide is intended for storage administrators. This document assumes that you have a
basic understanding of storage and networks.
Documentation
This guide contains step-by-step instructions for installation and is used as a reference for
operation, troubleshooting, and future upgrades.
Online Help
After you configure the software, you should refer to the online Help to learn more about
this application. The online Help provides further information on using StorageWorks
Command Console (SWCC) Version 2.4.
Release Notes
Look for late-breaking and supplemental information for SWCC by referring to the release
notes.
In this Guide
This guide contains the following chapters and appendixes:
xiv Compaq StorageWorks Command Console Version 2.4 User Guide
Chapter 1 -- About the Command Console provides a description of the function and
capabilities of the SWCC application.
Chapter 2 -- Using Command Console provides instructions on how to use SWCC.
Chapter 3 -- Setting Up Notification provides instructions on how to set up notifications
on SWCC.
Chapter 4 -- Interpreting Agent Email Messages provides a description of how to
interpret Agent email messages.
Chapter 5 -- Using Storage Windows provides instructions on how to use Storage
Windows.
Chapter 6 -- Integrating SWCC with Compaq Insight Manager provides instructions on
how to integrate SWCC with the Compaq Insight Manager.
Chapter 7 -- Troubleshooting provides instructions on how to troubleshoot SWCC.
Appendix A -- Using the Command Console LUN provides instructions on how to use
the SWCC LUN.
Appendix B -- Interpreting SNMP Traps provides instructions on how to interpret SNMP
trap messages.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between two
keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase
FILENAMES File names appear in uppercase italics.
Menu Options, These elements appear in initial capital letters.
Command Names,
Dialog Box Names
About This Guide xv
COMMANDS, These elements appear in uppercase.
DIRECTORY NAMES, [NOTE: UNIX commands are case sensitive and will not
and DRIVE NAMES appear in uppercase]
Type When you are instructed to type information, type the
information without pressing the Enter key.
Enter When you are instructed to enter information, type the
information and then press the Enter key.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could
result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of
information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions may exist.
Any surface or area of the equipment marked with these symbols indicates
the presence of electrical shock hazards. Enclosed area contains no
operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards, do not
open this enclosure.
xvi Compaq StorageWorks Command Console Version 2.4 User Guide
Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to the
equipment, do not plug telephone or telecommunications connectors into
this receptacle.
Any surface or area of the equipment marked with these symbols indicates
the presence of a hot surface or hot component. If this surface is contacted,
the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the
surface to cool before touching.
Power Supplies or Systems marked with these symbols indicate the
equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electrical shock,
remove all power cords to completely disconnect power from the
system.
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to handle
safely.
WARNING: To reduce the risk of personal INJURY or damage to the
equipment, observe local occupational health and safety requirements and
guidelines for manual material handling.
Getting Help
If you have a problem and have exhausted the information in this guide, you can get
further information and other help in the following locations.
Compaq Technical Support
You are entitled to free hardware technical telephone support for your product for as long
you own the product. A technical support specialist will help you diagnose the problem or
guide you to the next step in the warranty process.
About This Guide x v ii
In North America, call the Compaq Technical Phone Support Center at
1-800-OKCOMPAQ. This service is available 24 hours a day, 7 days a week.
NOTE: For continuous quality improvement, calls may be monitored or recorded.
Outside North America, call the nearest Compaq Technical Support Phone Center.
Telephone numbers for world wide Technical Support Centers are listed on the Compaq
website. Visit the Compaq website at http://www.compaq.com.
Be sure to have the following information available before you call Compaq:
I Technical support registration number (if applicable)
I Product serial numbers
I Product model names and numbers
I Applicable error messages
I Add-on boards or hardware
I Third-party hardware or software
I Operating system type and revision level
I Detailed, specific questions
Compaq Website
The Compaq website has latest information on this product as well as the latest drivers.
Visit the Compaq Storage website at http://www.compaq.com/storage.
Compaq Authorized Reseller
For the name of your nearest Compaq Authorized Reseller:
I In the United States, call 1-800-345-1518.
I In Canada, call 1-800-263-5868.
I Elsewhere, see the Compaq website for locations and telephone numbers.
1
Chapter
About the Command Console
What is StorageWorks Command Console?
SWCC allows you to monitor and manage the storage connected to your HS-Series
controller. Command Console is a management framework with a graphical user interface
(GUI) for managing StorageWorks RAID array products. It runs on Microsoft Windows
NT 4.0, service pack 4 or later and Windows 2000, service pack 1. With Command
Console you can configure virtual disks, receive notification of events, and monitor your
storage systems.
The SWCC works with Client and Agent components. The Client is a device-specific GUI
program designed for use with Command Console on the Windows platform. It provides
an easy method of configuring, operating, monitoring, and troubleshooting a particular
subsystem. An Agent is a companion program that is installed on a host system running a
supported operating system. The host system is connected to the controllers and switches
managed by SWCC. Having both the Agent and Client available allows SWCC to manage
storage subsystems over a network.
Command Console Features
The Command Console contains the following features:
I Manages StorageWorks RAID Arrays over a serial port, SCSI bus, or TCP/IP network.
I Configures RAID arrays using menus, icons, and system views.
I Provides an Explorer-like Navigation Window and right click on mouse for properties.
I Configures arrays from files. Array configurations can be saved as files and used as
backup or to automatically configure other arrays.
12 Compaq StorageWorks Command Console Version 2.4 User Guide
I Upgrades subsystem software.
I Monitors subsystems. Subsystem monitoring includes power, cooling, temperature,
device, controller, and cache monitoring.
I Protects your data and configuration with password protection option.
I Interfaces with Windows NT or Windows 2000 logging capability on storage systems
connected to Windows NT or Windows 2000 servers (not clients), listing RAID array
events in the NT event log.
I Notifies you of subsystem problems via pager.
Components of SWCC
SWCC includes:
I Command Console - The Command Console consists of the Navigation Tree,
Navigation Window, Asynchronous Event Service and Pager Notification. For an
explanation of Pager Notification, see the section titled Setting Up Notification in
Chapter 3.
I HS-Series Controller Client - The HS-Series Controller Client provides a Storage
Window that displays detailed information about a specific subsystem. From the
Storage Window, you can manage your subsystem, for example, creating virtual disks.
For information on using features in a Storage Window, see the section titled Using
Storage Windows in Chapter 5.
To access the Storage Window, do the following:
a. Click Start > Programs > Command Console > StorageWorks CC HSxxx. (serial,
SCSI, and network connections)
OR
Double click the Storage Window icon in the Navigation Tree. (network
connection only)
I CLI Window -You can monitor and configure your subsystem by typing commands
into the Command Line Interpreter (CLI) Window. The CLI offers the same
functionality as the Storage Window. For more information, refer to the Compaq
StorageWorks HSG80 Array Controller ACS Version 8.6 CLI Reference Guide. You
can access the CLI window by two methods:
To access the CLI Window, do one of the following:
About the Command Console 1 3
a. Click Start > Programs > Command Console > StorageWorks CC CLI Window.
(serial, SCSI, and network connections)
OR
Double click the CLI Window icon in the Navigation Tree. (network connection
only)Click Start, then select Programs.
I HS-Series Agent performs the following:
Obtains the status of the storage connected to the controller.
Passes the status of the devices connected to the controller to the Navigation Tree,
which passes the information to the Storage Window.
Passes the status of the devices connected to the controller to the Event Viewer.
Provides email notification. This feature is not available on Novell NetWare,
Windows 2000, or Windows NT (4.0 with Service Pack 4 or later).
Refer to Table 11 for a summary of the SWCC features and required components.
Table 11 SWCC Features and Components
Features Agent Required? Client Required?
Able to create storagesets Yes Yes
Able to monitor many subsystems at once Yes Yes
Event logging Yes No
Email notification (Does not apply to Agents running on Novell Yes No
NetWare, Windows NT 4.0, or Windows 2000)
Pager notification Yes Yes
Client and Agent Versions
SWCC uses different clients and agents along with the Command Console to provide
storage management over a network. There is a single version of the Command Console
that is used with all device-specific clients. There is a unique client for each supported
HS-Series controller. There is an agent for each supported operating system though each
agent is compatible with all supported controllers.
See the current versions of the Command Console, Agent, CLI Window, and
device-specific clients in Table 12.
14 Compaq StorageWorks Command Console Version 2.4 User Guide
Table 12 SWCC Component Versions
SWCC Component Version
Command Console (Storage Window Manager) V2.2.0
Agent V2.3.2
SWCC CLI Window V2.0.0
HSG80ACS85 Storage Window V2.4.0
HSG80 Storage Window V2.1.0
HSG60 Storage Window V2.4.0
HSZ80 Storage Window V2.3.0
HSJ80 Storage Window V2.3.0
HSZ Storage Window V2.3.0
HSJ Storage Window V2.0.0
HSD Storage Window V2.0.0
Command Console Client Minimum
Hardware and Software Requirements
The minimum requirements to run the Command Console client properly are listed in
Table 13.
Table 13 Minimum Hardware and Software Requirements
Item Requirements
Management Station Suggested minimum of a Pentium class system with 64 MB of RAM
memory
Operating System Windows NT 4.0 (Intel) Service Pack 4 or later, and Windows 2000
Service Pack 1 or later
Monitor VGA at 800x600 resolution, minimum
Modem Hayes-compatible (for event notification)
Serial Port RS-232 (for local connection)
Network Adapter TCP/IP-compatible network card (for distributed systems only)
Controller Compatibility HSG80, HSG60, HSZ80, HSZ70, HSZ50, HSZ40, HSZ20, HSJ80, HSJ50,
HSJ40, HSJ30, HSD50, HSD30
Host Software ASPI SCSI driver required for host port virtual terminal connection
(Windows NT only)
About the Command Console 1 5
Network Specifications
Command Console is a terabyte-class RAID Array manager. Fully scalable, Command
Console can manage a single, locally connected RAID array or RAID arrays in a
multi-node, TCP/IP network environment. Command Console can support any number of
Clients and Agents in a distributed environment.
Connections Supported by SWCC
SWCC manages storage by using Storage Windows. Storage Windows are GUI-enabled,
device-specific clients that communicate with storage devices either directly or through an
agent. Storage Windows are used to configure and monitor storage arrays. An agent is
connected to storage controllers which it configures and monitors. There are several
different types of connections used by the clients to communicate with storage controllers
and with agents.
SWCC provides storage management over the following connections, as listed in
Table 14:
I Direct Serial connection
I SCSI connection
I Storage Area Network (SAN) and TCP/IP network
Table 14 SWCC Connections for HS-Series Controllers
Connection Agent Required?
SAN and TCP/IP network connection Yes
Direct serial connection No*
SCSI connection** No**
* If you do not install Agent, you cannot use the Navigation Tree or pager notification.
**SCSI is only available for HSZ-Series controllers. SCSI over Fibre Channel is available
with HSG60 and HSG80 controllers.
16 Compaq StorageWorks Command Console Version 2.4 User Guide
IMPORTANT: SWCC does not support the (Dynamic Host Configuration Protocol (DHCP) or the
Windows Internet Name Service (WINS); however, you can still use these protocols on systems
that do not run Command Console.
To determine whether your system is using DHCP or WINS on Windows 2000 or Windows NT
4.0:
I Right click Network Neighborhood on the desktop.
I Select Properties.
I Click the Protocols tab.
I Select TCP/IP, then click Properties. The Microsoft TCP/IP Properties window appears.
SAN and TCP/IP network connection
By using a network connection as shown in Figure 11, you can configure and monitor
your storage subsystem from anywhere on your Local Area Network (LAN). If your have
a Wide Area Network (WAN) or a connection to the Internet, you can monitor your
subsystem with TCP/IP.
SWCC can include any number of Clients and Agents in a network. However, it is
suggested that you install only one HS-Series Agent (except for the HSZ22 Agent) on the
computer that has a connection to the HS-Series controller.
About the Command Console 1 7
7
1
T
V
A
A
T
S
-
H V
N
E
C
T O O
4
4
T
V
A
O
7
A
T
V
T
S
-
H
A V
N
E
C
T O O
5
2
4
3
6
CXO7240A
Figure 11. SAN and TCP/IP network connection
3 6
Client System (has Client Storage system
1 Agent System (has Agent software)
7 Servers
software)
4 Fibre Channel cable
2 TCP/IP Network
5 Hub or Switch
Local Serial Port Connection
A local serial port connection uses only the Storage Window to manage your storage
subsystems. The client system is connected to the subsystem by a serial connection, as
shown in Figure 12.
18 Compaq StorageWorks Command Console Version 2.4 User Guide
1
A
T
V
O
2
3
SHR-1598B
Figure 12. Local serial port connection
1 Client system
2 Serial connection
3 Storage system
SCSI Connection
A SCSI connection over a SCSI bus or using the Fibre Channel bus, as shown in
Figure 13, uses only the Storage Window to manage your storage system. This
connection is supported by the HSZ-Series controller for a SCSI bus. The HSG60 and
HSG80 controllers support the SCSI over Fibre Channel bus connection.
About the Command Console 1 9
1
T
V
A
O
2
3
4
SHR-1597B
Figure 13. SCSI connection using Fibre Channel cable
1 Client system that has the Storage Window
2 Fibre Channel cable (using SCSI connection)
3 Hub or Switch
4 Storage system
Accessing the Storage Window
You can access the HS-Series Storage Window from the Start menu. You can connect the
Storage Window to storage over a serial connection, a SCSI connection, or a TCP/IP
network.
Before you can make either a SCSI or a network connection, you must have one of the
following:
110 Compaq StorageWorks Command Console Version 2.4 User Guide
I A virtual disk created on the subsystem
I Command Console LUN (CCL) enabled
For more information about:
I Creating a virtual disk, see the section titled Creating Virtual Disks in Chapter 5.
I Enabling and disabling the Command Console LUN, see Appendix A, Using the
Command Console LUN.
I Accessing the Storage Window from the Navigation Tree, see the section titled
Managing Storage Subsystems from the Navigation Tree in Chapter 2.
Serial Connections
The simplest connection to a subsystem is a direct cable connection from the Client's host
system to a serial port on the subsystem. The serial connection is often used to set the
initial configuration of a storage subsystem. This initial configuration can then allow a
SCSI or network connection to the subsystem.
A direct serial connection to a subsystem does not provide as much functionality as a
network connection. The agent is bypassed so that any agent-related function is not
available. These functions include event logging and email notification. The Navigation
Tree is not available with a direct serial connection.
To set up a serial connection:
1. Click Start > Programs > Command Console > StorageWorks CC HSxxx. The
Connection Selection window appears, as shown in Figure 14.
Figure 14. Connection Selection dialog box
2. When the Connection Selection window appears, select Serial and then click OK. The
Connect Serial window appears, as shown in Figure 15.
About the Command Console 1 11
3. From the drop-down menu, select the COM port used by the RAID HS-Series
controller.
4. Select a baud rate, a Subsystem Physical View, and a Subsystem Grid View. Click
Connect. When the Storage Window appears, you are connected to your subsystem.
Figure 15. Connect Serial window
SCSI Connections
The SCSI connection uses the SCSI bus or Fibre Channel bus that is the primary data
channel for the storage subsystem. The amount of management information that passes
between the Storage Window and the subsystem is small compared to the amount of data
moved by a typical storage request.
Like the direct serial connection the SCSI connection does not use an agent. The SCSI
connection only supports a Storage Window or CLI Window without a Navigation Tree.
There is no event logging or pager notification with a SCSI connection. Establishing a
SCSI connection requires that a Command Console LUN or a virtual disk be configured
on the storage subsystem.
1. Click Start > Programs > Command Console > StorageWorks CC HSxxx.
2. When the Connection Selection dialog box displays, select the SCSI option. The SCSI
Setup window appears, as shown in Figure 16.
112 Compaq StorageWorks Command Console Version 2.4 User Guide
3. Select a drive mapped to the subsystem, then click Connect. After a brief delay,
Command Console connects to the storage subsystem and displays the corresponding
Storage Window.
Figure 16. SCSI Setup window
Network Connections
Using SWCC with a network connection provides more features and flexibility for
managing storage subsystems than serial or SCSI connections. A network connection
between a client and agent supports the use of the Navigation Tree, allowing for the
management of multiple subsystems from a single application. The use of an agent
enables event logging on the agent host and also email and pager notification for
subsystem events.
A network connection requires that an agent be installed on a host connected to the storage
subsystem. Establishing a network connection requires that a Command Console LUN or
a virtual disk be configured on the storage subsystem. If the storage subsystem is not
properly preconfigured then a serial connection must be made to enable the Command
Console LUN or to create a virtual disk.
To use SWCC to manage the HS-Series controller over a network, install the Command
Console, the HS-Series device-specific Client (Storage Window), and the HS-Series
Agent. The Command Console and the HS-Series Client are installed together.
About the Command Console 1 13
NOTE: The HSZ22 does not use the same Agent used for the other HS-Series controllers.
To set up SWCC to manage the HS-Series controller over a network:
1. Click Start > Programs > Command Console > StorageWorks CC HSxxx. The Client
displays the Connection Selection window.
2. Select the Network (TCP/IP). The Connect Network (TCP/IP) window appears, as
shown in Figure 17.
3. Enter the host IP name or address in the text box, then click Detect Subsystems. Client
locates the subsystem connected to the host.
4. Select the subsystem, then click Connect. The Client displays the Storage Window.
Figure 17. Connect Network (TCP/IP) window
2
Chapter
Using Command Console
Using the Navigation Tree
The Navigation Tree appears in the Navigation Window. The Navigation Tree lets you
view the status of all your storage at once, as shown in Figure 21. Note that some items
shown in this Navigation Tree may not represent the software in your release.
Figure 21. An example of the Navigation Tree
22 Compaq StorageWorks Command Console Version 2.4 User Guide
Adding an Storage Subsystem to the Navigation Tree
The Navigation Tree allows you to manage your storage over the network from the
Storage Window. If you plan to use pager notification, you must add the storage subsystem
to the Navigation Tree.
To add the storage subsystem to the Navigation Tree:
1. Verify that you have properly installed and configured the HS-Series Agent on the
storage subsystem host. For more information, refer to the installation and
configuration guide for your operating system.
2. To display the Navigation Window, click Start > Programs > Command Console >
StorageWorks Command Console.
3. Click File > Add System. The Add System window appears.
4. Type the host name or its TCP/IP address and click Apply.
5. Click Close.
6. Click the plus sign (+) to expand the host icon. When expanded, the Navigation
Window appears as an icon for the storage subsystem. To access the Storage Window
for the subsystem, double click the Storage Window icon.
Managing Storage Subsystems from the Navigation Tree
You can manage a storage subsystem from the Navigation Tree by double clicking the
Storage Window or CLI Window icon
To access a subsystem management window:
1. Double click the folder for the storage subsystem. An icon appears underneath the
folder.
2. Double click the Storage Window or CLI Window icon for the subsystem.
Organizing Your Storage in the Navigation Tree
After you add systems to the Navigation Tree, you can organize your storage in folders:
I You can place folders under the Command Console root or under another general
folder in the Navigation Window.
I You can use folders to group systems and other general folders. Note that you cannot
use folders to group controllers.
Using Command Console 2 3
For example, in Figure 21, the general folder Storage on the First floor was created and
two agent systems were placed in the folder. If a system in the folder is at a critical state,
the status of the folder displays the same critical state.
NOTE: For a description of the Navigation Window, refer to the "Quick Tour" in the introduction
of the Command Console Client online Help.
About the Navigation Tree Icons
The icons in the Navigation Tree that are listed in Table 21, change to show system
status. The Navigation Window status bar, located in the lower-right corner, summarizes
the host system connection status.
Table 21 Description of Icons in Navigation Window Status Bar
Icon Description
Indicates the number of disconnected systems
Indicates the number of fully functional systems
Indicates the number of degraded systems
Indicates a critically failed system
About the Asynchronous Event Service
The Asynchronous Event Service (AES) does the following:
I Runs in the background as a service that provides status updates of the subsystems to
its client system. For a client system to receive updates, it must run AES.
24 Compaq StorageWorks Command Console Version 2.4 User Guide
I Passes the trap (message) to the Navigation Tree. The Navigation Tree, in turn, passes
the trap to the appropriate Storage Window or Fabric Window. When a trap provides
information about a status change in a subsystem, one or more of the icons in the
Navigation Tree change color.
I Send traps to pagers. To activate this feature, you must predefine each pager number in
the User Profile section of the Event Notification menu in the Navigation Window.
NOTE: Refer to Command Console's online Help for the latest information about how to
diagnose problems that can occur when sending pages. Help provides instructions on how to
put AES into a debug mode.
AES Functionality
You can modify whether AES starts at boot time. You can also manually stop or start AES.
However, you must run AES to receive pager notification of faults and to provide updates
to the Navigation Tree, Storage Windows, and Event Viewer. If you stop AES, the Client
software will stop the following functionality:
I Updates to the Navigation Tree and Storage Windows
I Updates from AES in the Application Log of the Event Viewer
I Notifying pagers if a fault occurs
To Stop or Start AES
From Windows NT
To stop or start AES manually:
1. Double click Services in Control Panel.
2. Click the AsyncEventSvc entry.
3. Click Stop or Start, then click Close.
To disable AES from starting automatically when your system boots, change the startup
option to manual in the Services window. Use the following steps:
1. Double click Services in Control Panel.
2. Double click the AsyncEventSvc entry. The Services window appears.
3. Select Manual under Startup Type, and click OK.
Using Command Console 2 5
From Windows 2000
To stop or start AES manually:
1. Click Start > Settings > Control Panel > Administrative Tools > Component Services.
2. Under Console Root, select Services (Local).
3. Under Services (Local), right click AsyncEventSvc.
4. Click Stop or Start.
To disable the automatic start of AES at system boot, change the startup option to manual:
1. Click Start > Settings > Control Panel > Administrative Tools > Component Services.
2. Under Console Root, select Services (Local).
3. Under Services (Local), right click AsyncEventSvc.
4. From the drop-down menu, select Properties. The AsyncEventSvc Properties (Local
Computer) window appears.
5. Under the General tab, select Manual from the Startup Type drop-down menu.
6. Click OK.
3
Chapter
Setting Up Notification
Required Components for Notification
Table 31 lists the notification options available with SWCC and the components required
for each option.
Table 31 Required Components for Notification
Notification Option Required Components
Navigation Tree Client and Agent
Pager Client and Agent
Email notification (applies to certain agents) Agent
Event logging Agent
SWCC with third-party storage management Agent and third-party storage management
program program
Setting Up Pager Notification
You can set up Command Console to notify you by pager when a critical event occurs.
This feature works with alphanumeric and numeric pagers. You can configure this feature
to send pages to multiple people at various times. For example, if several people monitor
your network in shifts, you can configure this feature so the software pages only people
working the current shift.
To receive pages, the following must occur:
32 Compaq StorageWorks Command Console Version 2.4 User Guide
I The AES must be running on the client system on which you set up the pager
notification.
I The Agent must be running.
I The client system must be added to the Agent's list of client system entries.
I In the Agent's list of client system entries, you must select the TCP/IP notification
scheme for your client system.
I You must add the Agent system to the Navigation Tree of the client system on which
you set up pager notification.
NOTE: Pager notification uses the Telocator Alphanumeric Protocol (TAP) adopted in 1988 by
the Personal Communications Industry Association (PCIA). Verify that your paging company uses
this protocol.
Table 32 lists and describes the steps to use to set up pager notification. Hyperlinks to
chapter sections that provide detailed information for each step are included in the table.
Table 32 Setting Up Pager Notification
Step Description Refer to Section
Setting Up Pager Codes.
1 Numeric Pagers only - assign pager codes to host
systems and controllers.
Setting Up User Profiles.
2 Set up user profiles.
Setting Up Notification Lists.
3 Set up notification lists.
Setting Up Modem and Polling
4 Set up modem and polling intervals.
Preferences.
Associating Systems and
5 Associate systems and controllers with notification
Subsystems with Notification
list.
Lists.
Setting Up Pager Codes
Numeric pager support lets you receive notification about critical events.
A numeric pager usually has three fields separated by hyphens. The first field signifies the
area code, the second field signifies the exchange, and the third field signifies the
four-digit extension.
A page from Command Console is structured as follows:
I First field is a three-digit number for the host system.
Setting Up Notification 3 3
I Second field is a three-digit number for the subsystem.
I Last field is a four-digit code for the critical event.
To set up pager codes, first assign a three-digit code for each host system, then assign
another three-digit code for each subsystem controller connected to that host. The last four
digits are pre-assigned. You can change them.
To Assign a Pager Code to a Host System:
1. Click a host system in the Navigation Window.
2. Click File > Properties.
3. Click the Event Notification tab.
4. Enter a three-digit number in the field "Pager identification number." Avoid entering a
number that may be mistaken for an area code.
To Assign a Pager Code to a Subsystem:
1. Click a subsystem controller in the Navigation Window.
2. Click File > Properties.
3. Click the Event Notification tab.
4. Enter a three-digit number in the field "Pager identification number."
To View or Change a Pager Code for a Critical Event:
1. Click Options > Event Notification > Pager Codes.
2. Click the code you want to edit, then click Edit.
3. Type the new pager code in the Edit field.
The default pager codes are listed in Table 33.
Table 33 Default Pager Codes
Critical Event Code Notes
Disk Fault 1000 Physical device failure
Power Supply Fault 1002
Fan Fault 1003
Battery Fault 1004
34 Compaq StorageWorks Command Console Version 2.4 User Guide
Table 33 Default Pager Codes (Continued)
Critical Event Code Notes
Temperature Fault 1005
Controller Fault 1006 The controller detected an
internal fault
Communication Fault 1007 Agent cannot talk to the
subsystem.
Other controller fault 1008 One controller is reporting a
fault on the other.
External fault 1009
LUN Fault 1010 Virtual disk failure
NOTE: All codes are numeric-only; alphanumeric pager codes are not supported.
Setting Up User Profiles
1. Click Options > Event Notification > User Profiles.
2. Click New.
3. Type a name. If you want, you can also enter a description.
4. Click the Pager tab.
5. Select Enabled.
6. Enter the phone number for your pager in the Pager Number field.
7. Select Alphanumeric for alphanumeric paging.
8. Type the pager identification number (PIN). (This is required for alphanumeric
pagers). If your numeric pager does not require a PIN, leave the field blank. For
example, this field must be blank for numeric pagers that are assigned a unique
telephone number.
9. Type the start and end times in the format HH:MM, using a 24-hour clock, for
example, 08:00 as the start time and 17:00 as the end time. Set both fields to 00:00 for
24-hour a day notification.
Keep in mind the following:
I If you dial a code to access an outside number, the code must precede the phone
number in the pager number field.
I Do not use commas with alphanumeric pagers, except to access an outside line.
Setting Up Notification 3 5
I Alphanumeric pagers require you to supply the paging service provider's TAP service
modem number in the pager number field.
I Optionally, you can use one or more commas to specify a two-second wait interval for
numeric pager numbers. Each comma causes the pager dialer to wait two seconds
before sending the PIN to the paging company. You may need to add more commas to
make the Command Console pause long enough for the pager company greeting to
complete.
I Not every paging company requires a PIN. If your pager is assigned a unique phone
number for calling the paging company, do not enter a PIN.
I Alphanumeric pagers require a PIN.
I Refer to your pager documentation to determine which special characters are
supported.
Figure 31 shows a sample user profile for an alphanumeric pager, and Figure 32 shows
a sample user profile for a numeric pager.
Figure 31. Sample user profile alphanumeric paging
36 Compaq StorageWorks Command Console Version 2.4 User Guide
Figure 32. Sample user profile numeric paging
NOTE: The commas in the Identification Number field represent two-second wait intervals.
Setting Up Notification Lists
Use notification lists to notify groups about critical events. Be sure to first create a user
profile for each user in the group because you cannot add a user without an existing user
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